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  • How do i create an account?
    To create an account, click on "Log in" at the top right of the website header Once you have created your account, you can compile your personal wishlist, check your orders and much more
  • Can I change my personal data and / or addresses?
    Yes, your data can be updated by accessing your personal area. Log in to your account and click on "Personal Data" to change them, or on "Addresses" if you want to change your address or add new ones.
  • How can I place an order?
    You can place orders online at by clicking here.
  • Is customer service available?
    Madame Bastienne Customer Service is available Monday to Friday from 10.00 to 18.00 CET and can be contacted here.
  • Can I make a return?
    Yes, to make a return it is necessary to send an email to following the indications given in the General Conditions. Just click here
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